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Shipping & Returns

Shortly after placing your order you will receive an automated confirmation via email. We will ship your order as quickly as possible, but please allow up to 2 business days for your order to be processed and shipped. This is in addition to shipping estimates. All processing & delivery times are quoted in business days. In the event that an item you ordered is out of stock, you will be notified via email within 48 hours and refunded for the item.

Please ensure that all your shipping details and personal information are accurate at time of checkout! We are unable to re-route packages once they have been shipped. All packages come with tracking.

Destination

Shipping Service

Rate (in CAD)

Estimated Delivery Time

Canada Canada Post Expedited Parcel

Order value over $500: FREE

Order value under $500: calculated at checkout

1-7 business days

 

Canada Post  Xpresspost

Calculated at checkout

1-3 business days

USA

Canada Post Expedited Parcel

Order value over $500: FREE

Order value under $500: calculated at checkout

4-7 business days

 

Canada Post Xpresspost

Calculated at checkout

2-3 business days

 

We do not currently ship outside of Canada & the United States. If you would like us to ship to you and live elsewhere, please email shop@hillsdrygoods.com and we will do our best to accommodate!

Payment, Taxes & Duties

We accept Visa, Mastercard, and American Express. Your card will be charged in Canadian dollars. You can use the currency converter located in the top right corner of our site to preview pricing in your currency. This pricing is an estimate, and ultimately your card will be charged in Canadian dollars which your bank will then convert based on the day’s exchange rate.

If you are ordering within Canada you will be charged your provincial tax rate at the time of checkout.

If you are ordering from the USA you will not be subject to taxes at the time of checkout, but additional import taxes/duties may be incurred once the package has entered your country. Hill’s Dry Goods has no control over these charges and is not responsible for any duties incurred by the purchaser as determined by customs. If you would like to know more about what kind of duties to expect, please refer to the U.S. Customs and Border Protection documentation here, or contact your local customs office.

Delivery

Delivery dates are an estimate as provided by Canada Post. If you are ordering from outside Canada, please keep in mind that packages may be held at the border by customs which is out of our control, and which may delay your shipping time-frame.

We do not require signatures upon receipt (unless requested) and are not responsible for lost or stolen packages. In the event that your package has not arrived, please contact us or Canada Post directly with the tracking number provided.

Returns & Refunds

Sale and discounted merchandise are a final sale. Hill’s Dry Goods will gladly accept the return of all regular priced merchandise that is unworn in its original packaging with tags attached. Returns must be initiated and mailed back within 7 days of delivery for a full refund or store credit, minus your shipping fee. The initial shipping fee which gets paid out to Canada Post is non-refundable. In-store returns are not accepted for purchases made online at this time.

Hill’s Dry Goods is not responsible for shipping costs associated with returns. The cost of shipping is to be covered by the party requesting a return.

To initiate your return:

  1. Send us an email at shop@hillsdrygoods.com with your order number and reason for return. Once your request has been processed you will be sent a return authorization code. Returns shipped to us without an authorization will be refused.
  2. Further return instructions will be sent at time of authorization via email.
  3. Once your return has been received and processed you will be notified by email. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear on your credit card statement.

Hill’s Dry Goods reserves the right to refuse packages that do not comply with return instructions as provided via email and is not responsible for additional costs incurred by refused packages.

For all other inquiries regarding orders, please email shop@hillsdrygoods.com and we will do our best to assist you!